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FAQ

How do I place an order? 

There are several ways to place an order with fireforless.com. Placing orders online through our website is easy, safe, and the fastest method possible. You are able to change and review your order anytime prior to shipment. If you would like to place an order by phone, please call us at 1-877-377-8133 and speak to one of our knowledgeable sales agents.

What are the payment options?

We accept payment by PayPal, Debit Card, and Credit Card. All major cards are accepted including American Express, Visa, Mastercard, Discover, and more.

How will my order ship? 

We will ship your order the fastest way possible, using the safest and most reliable carriers in the industry. Our high sales volume enables us to establish strong relationships with our carriers, which translates to better service for our customers. We will notify you by email as soon as your order ships out. Please be sure to track your order from the tracking number in your ship notification email or by phone. If there is something unusual with the progress of your shipment, please be sure to notify us as soon as possible. We are currently unable to ship to PO Boxes or Military APO's. For more information on our shipping methods, please see the Shipping and Returns page.

What do I do if my product is damaged or defective? 

If your order shipped out via Small Parcel (UPS or Fedex), and you believe an item is damaged or parts are missing, please email us at support@fireforless.com. We will replace the item or send out the replacement parts at no charge to you as fast as possible.

 

If your order shipped out via Truck Delivery, and the package appears only slightly damaged, please write "Package Damaged" on the delivery receipt when you sign. This is extremely important. If the package looks significantly damaged, please refuse delivery of the package. The damaged product will be returned to the warehouse and we will ship out a new one at no charge. If you did refuse a delivery, please notify us by email at support@fireforless.com so we can expect your refused shipment. If you have already accepted the shipment, and find that the item is damaged or there are parts missing, please contact us right away so we can ship you replacement parts at no charge. It is extremely important that you notify us right away as carriers only allow freight claims within 48 hours of delivery. If we cannot replace the damaged parts, we will have the package picked up and we will send you a replacement. All returns must be in original packaging.

 

How do I return my order? 

If your order did not meet your expectations, does not fit or match, or you would like to return your order for any other reasons, you will not be stuck with an item you do not want. We stand by our return policy, which is the best in the business. You can return your order within 30 days of receipt for an exchange or refund of the purchase price minus our shipping cost. All of our products come with free shipping, however please be aware that if you return an item, our actual outbound shipping cost will be deducted from your credit. Also, please note that some of the items we sell have a manufacturer restocking fee. Any restocking fees associated with your return will be deducted from your refund should you choose to return your order. To return an item or order, please email us at support@fireforless.com with your name, address, order number, and reason for return. We will email you the return instructions and RMA number for return. Be sure to write include the RMA number on the outside and inside of the box when sending back a return. For more information on our return policy, please see the Shipping and Returns page.

 

Any other questions? 

If you have any other questions, please email us at support@fireforless.com or call us Mon-Fri 7am-4pm EST at 1-877-377-8133.

Most Importantly: Thank you for choosing fireforless.com, and we appreciate your business.


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