Customer Service
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Customer Service

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The lowest prices and best service on over 20,000 specialty hearth and home products.


Do you need any assistance? Have questions regarding a particular product, or would you like more information before placing an order online? We want to make your shopping experience as easy as possible. If you have any questions regarding a product or our service, please email us at or call our friendly and knowledgeable customer service team at 1-877-377-8133 any time Mon-Fri 7am-4pm EST.


If you have any questions regarding an order you have already placed, please see our FAQ page, or email us at

Why shop with us?

These are the four pillars of our success, and why our customers love our site and service:


Great customer service: We have the fastest email response time online. Our sales team has over 20 years of experience in the fireplace and outdoor living industry. The sales and support team is available by phone Mon-Fri from 7am Ė 4pm EST at 1-877-377-8133. We are available by email 24/7 at


Lowest prices: We have the lowest prices online. If you find a lower price, we will match it. If we lower our own pricing - we will reimburse you the difference via our BuySafe Guarantee


Free shipping: FREE SHIPPING ON EVERY ORDER. No minimums, no exceptions, guaranteed.


Wide selection: We offer every make and model bbq grills, smokers, and turkey fryers. Over 5,000 firepits, fireplaces, chimineas, and patio heaters in every fuel type (propane, natural gas, wood burning, and charcoal). Anything for your lawn or garden including greenhouses, tools, mosquito repellents, and accessories. Every type of outdoor lighting is in stock from the top manufacturers. We also specialize in home and outdoor heating including wall heaters, space heaters, patio heaters, and more.


Satisfaction guaranteed, no matter what

We guarantee satisfaction on every order, and every customer.


Every product on our site is guaranteed. If you are not happy with your order, please return it to us within 30 days of receipt and we will credit, exchange, or refund you for the item(s). Shipping costs cannot be reimbursed, so please keep that in mind when purchasing any product that ships free that the actual shipping cost will be deducted from your refund on returns. Also, certain manufacturers have a restocking fee which will be deducted from your return credit should you wish to return your order. For more information regarding our return policy please see our Returns Page.


Industry customer service awards

We have been recognized by top industry marketplaces for best in class customer service. Our team has received top ratings from Pricegrabber, Nextag, Become, and Bizrate.

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